Delivery and returns

Collection in Dublin

Free collection in Dublin 24, Dublin 8 or Dublin city centre, by arrangement. We agree the time and the place by email when your order is ready.

Hand delivery in Dublin

Orders of €100 or more get free hand delivery in the Dublin area, for example Blanchardstown, Swords or Dún Laoghaire. Outside the Dublin area, for example Naas, orders go by post.

Postage

Postage works in four ways, depending on the piece. The product page shows the one that applies, and the tables below list all four.

Keyrings, fridge magnets and sets: the price is the same everywhere. Delivery in Ireland is free. For the EU, the first item adds the postage shown and each extra item in the same order adds the smaller amount.
Lamps, plaques, keepsakes and most other pieces: delivery in Ireland is built into the price, so there is nothing to add. Buyers in the EU and the UK pay a little more on the price, and buyers in the US a little more again, instead of a separate postage charge.
Christmas baubles: one price, with free delivery in Ireland, the EU and the US.
Large signs: postage is added to the price. The first item costs the postage shown and each extra item in the same order adds the smaller amount.

Keyrings, fridge magnets and sets

Ireland	Free
European Union	€5+€5 each extra item
Outside the EU	Message me first

Lamps, plaques, keepsakes and most other pieces

Ireland	Free, built into the price
European Union and UK	+€4.50 on the price
United States	+€6.30 on the price
Anywhere else	Message me first

Christmas baubles

Ireland	Free
European Union	Free
United States	Free
Anywhere else	Message me first

Large signs

Ireland	€5+€5 each extra item
European Union	€10+€5 each extra item
Rest of the world	€15+€10 each extra item

Delivery times

Estimated time from when you confirm your order until it arrives:

Ireland: 3-5 days
European Union: 5-7 days
Rest of the world: 7-14 days

It depends on the piece, how complex it is and the personalisation, so I confirm the timing in my first reply. Custom pieces that I design for you take longer, and I give you their timing together with the price.

Larger items go with tracking. Keyrings, magnets, sets and other small flat pieces (like the dachshund ruler and the comb) go by An Post letter or large envelope, without tracking.

Customs and import duties

Everything is posted from Ireland, so buyers in the EU pay no customs fees. Outside the EU, import duties and taxes are set by your country and paid by you on delivery. Before I post an order outside the EU, I message you an estimate and only ship once you agree.

Returns

Personalised items: each one is made with your name, text or details, so it can't be returned or exchanged, unless it arrives damaged or faulty.
Items that aren't personalised, for example the barber pole lamp or the lanterns: you can cancel within 14 days of receiving them. Email me first and send the item back in the same condition. You pay the return postage, and I refund what you paid, including the original postage.
Damaged or not what we agreed: email me a photo within 14 days of receiving it and I'll remake it or refund you.

None of this affects your legal rights as a consumer. Orders placed on Etsy follow Etsy's own policies and Purchase Protection.

Questions? Email contact@make3d.ie.